Tarun Nagar 
When people hear about Zoho CRM, they usually think of its many useful features. However, some issues, like its slow user interface and inefficient processes, can make it a bad choice for some businesses. If you have decided that the limitations of the tool outweigh its benefits for your needs and are now looking for Zoho CRM alternatives, you are in the right place.
Zoho has many types of software for different uses, like customer service, project management, legal, financial, marketing, and more. A landing page builder, help desk software, tracking tools, and contract lifecycle management are just a few of the features that come with it. It also has an app store with integrations, so users can use Zoho with another top-notch solutions.
For businesses who want to improve the customer experience, Zoho’s limitations can be a major problem. Some users have also said that it is hard to connect to other platforms. Luckily, some of the Zoho CRM alternatives we have mentioned in this blog offer more customized solutions.
So, let’s begin!
Best 20+ Zoho Alternatives for CRM
From the CRM tools out there, we chose the best alternatives to Zoho based on reviews and how they compare to Zoho. Each solution does have pros and cons, as well as its own features, but no matter what size your business is (small, startup, or big), you will be able to find one that works well for your projects.
1. Zendesk
Zendesk is one of the best Zoho alternatives when it comes to providing a smooth customer service experience. This is mostly because it can be scaled up and down and it focuses on the customer experience.
More than that, it offers a fully unified method that lets companies handle interactions through all platforms from a single dashboard, using advanced omnichannel features.
Zendesk is the best CRM app development solution that can also be easily expanded thanks to its large community of pre-built apps and custom API. In this way, teams can add more features and get a full image of the user.
Key Features of Zendesk:
- Apps and integrations
- Collaboration tools
- Complex self-service content management
- Service level agreements
- Agent efficiency tools
2. Salesforce
Salesforce is the top Zoho CRM alternatives and competitors for large businesses. Businesses can use a lot of different alternatives for things like sales, marketing, and more. Businesses can create and run automated email campaigns with its marketing tools.
And when someone clicks on an ad or website, a message is sent automatically to sales to let them know they have a new lead. One reason to pick Salesforce over Zoho is that it can store information about customers. It can also be used for statistics.
Key Features of Salesforce:
- Omnichannel salesforce
- Help center and knowledge base
- Apps and integrations
- Reporting and analytics
- Collaboration tools
3. Apptivo
Apptivo has many business tools, like CRM software, that can help you handle things like sales, projects, contracts, and supply lines. Tools like sales tracking, planning, and lead capture can help sales teams do their tasks better.
Apptivo also has tools for sales planning that can help you make and use effective sales strategies. With features like setting goals, managing territories, and projecting sales, sales teams can make sure their work fits with the company’s goals and improve the sales process.
Key Features of Apptivo:
- Sales Management
- Project Management
- Invoicing
- Email Integration
- Customization
4. Hubspot
As an alternative to Zoho CRM, HubSpot can be used by companies that need a large set of tools for customer service, marketing, and sales. Its CRM system connects all the points of contact with the customer along the customer path.
The automation features, along with knowledge base tools and feedback polls, help teams deal with problems and improve their service strategy. However, businesses need to sign up for the Professional plan in order to use the knowledge base features and handle SLAs.
All plans let users work together in a shared inbox that tracks emails and reports on health. However, only the exclusive plan lets users have more than one mailbox.
Key Features of Hubspot:
- Reporting and analytics
- Help center and knowledge base
- Apps and integrations
- Collaboration tools
- Customer surveys
5. BIGContacts
We tried a lot of CRM and contact tracking tools, and BIGContacts is the best one. It truly stands out as one of the best Zoho CRM alternatives that keeps all of your contact information organized and easy to find.
Its layout is focused on the user and made for small and medium-sized businesses, which makes it easier to connect with clients. The team is also brave and organized when they do their work because smart automation of messages and tasks makes them so.
It has a flexible sales pipeline management strategies that help raise the rate of conversion. All in all, it is the best Zoho alternatives for small businesses that is also the most cost-effective.
Key Features of BIGContacts:
- Advanced contact search
- Effective task management
- Integration with famous tools
- Easy mobile access
- Custom webforms
6. Scoro
Scoro is not as well known as some other big names in the business, but it has many features that make it good Zoho alternatives. It wants to be a complete software for business management and can bring together different business tasks, like billing and project management, onto a single CRM software development platform.
Its dashboard gives you a real-time view of your work, finances, and work schedules. Businesses may alter the application that fit their needs, which means that current workflows will still work. Businesses can also connect Scoro to other tools they use because it can be integrated with them.
Key Features of Scoro:
- Omnichannel capabilities
- Reporting and analytics
- Apps and integrations
- Collaboration tools
- Centralized file management
7. EngageBay
EngageBay makes it easy to share information between teams, sync your mailboxes, and give tasks to team members. The marketing and sales may even work on the same team to find better leads and turn them into customers.
A CRM app development company additionally integrate the direct calling feature. It cuts down on the need for various tools, which saves time and brings together data. Besides, it is also very appealing that you may create multiple deal pipelines.
This lets users sort streams into groups based on product types, locations, or any other useful factor, making it easy to keep an eye on sales tasks.
Key Features of EngageBay:
- Detail view of every interaction.
- Task management and appointment scheduling.
- Gamification motivates your sales.
- Real-time data insights.
- Provides personalized marketing tools.
8. Bitrix24
The Bitrix24 CRM tool can keep track of sales, handle chores, and automate marketing and telemarketing. Britix24 is the best sales Zoho CRM alternatives for small businesses or people who are just starting to learn how CRM works.
It is also easy for people inside Bitrix24 to work together. This function lets you make your own workflow, keep track of tasks and papers, and set up meetings. If you are in the consulting business, Bitrix24 is a great choice because it is a well-known CRM among experts.
Key Features of Bitrix24:
- File management
- Business instant messaging
- Collaboration tool
- Meeting coordination
- Integrations
9. Nimble
Nimble is an amazing CRM tool for making detailed profiles of your friends by combining data from Gmail and social media with data from other sources. It also keeps data up to date, so you will never miss anything essential.
It also works with Office 365 and GSuite and has a custom sales pipeline to help you better handle the sales process. Because of this, it is also one of the best CRMs for accountants who work in banks and accounting companies. It maintains all the information in single place and makes it easy for everyone on your team to talk to each other.
Key Features of Nimble:
- Social Integration
- Contact management
- Email tracking
- Smart insights
- Enriched customer profile
10. Agile CRM
Agile CRM is the best way to boost the efficiency and simplify the business operations. Agile CRM has useful features like managing tasks, integrating calendars, keeping track of emails, managing projects, and working together on platforms.
You can stay organized, make sure tasks are done on time, and speed up the sales process with these features. Agile CRM is among the top Zoho CRM alternatives that works with well-known programs like Gmail, Outlook, and Google Calendar, so it is simple to keep your data in sync and your work flow more efficient.
Key Features of Agile CRM:
- Sales Task Automation
- Marketing automation
- Contact management
- Helpdesk
- Integrations
11. Freshworks
Freshworks is one of the top Zoho alternatives that has many useful tools for operations, sales, customer service, IT, HR, and marketing. Email marketing, sales sequences, contact scoring, and conversion rate optimization are some of the most important features in these product areas.
For customer service, it has multichannel help, which means that teams can handle questions from email, chat, and social media, among other places. Freshdesk, on the other hand, has different screens for chat, phone, and ticketing, which can make things confusing for agents.
It also has simple statistics. But each Freshdesk channel has its own reporting tool, which means you often have to export and join data by hand.
Key Features of Freshworks:
- Reporting and analytics
- Help center and knowledge base
- Apps and integrations
- Collaboration tools
- Multichannel support
12. Pipedrive
Businesses that want to keep track of their sales can use Pipedrive, a CRM tool. For businesses, it can help them see their sales streams better and take charge of complicated processes.
Teams can use the drag-and-drop interface to keep track of leads and deals, handle communication, and automate task that need to be done over and over again.
Pipedrive gives sales teams a big picture view of deal steps and possible bottlenecks so they can be proactive. Pipedrive can also be connected to apps that help teams like customer service and marketing do their tasks better.
Key Features of Pipedrive:
- Visual Sales Pipeline
- Sales Process Automation
- Contact management
- Email Integration
- Reporting and analytics
13. Keap
Another type of Zoho CRM alternatives is Keap, which is more geared toward small businesses and individuals. It has a number of features that will help the company keep track of its customers and make sales more efficient.
It keeps track of all your friends and helps you keep in touch with them through campaigns and emails that are sent automatically. Keap even comes with tools for making landing pages and meetings.
With Keap, you can keep your attention on the most important parts of your business while letting the CRM tool handle the busy work. It makes sure that the words we sent still sound and look the same as they would have if we had done it by hand.
Key Features of Keap:
- Email Marketing
- Basic reporting
- Online Marketing
- Lead management
- Sales pipeline management
14. Monday CRM
Monday.com provides tools for customer service, project management, CRM app developers, and CRM. Monday CRM gives you a unique way to see project management data as user screens that look like contact lists, sales pipelines, and other things.
Usually, you only need to click one button to receive to the data you need to see. But Monday CRM is great for making reports and custom screens, which are features that the current project management suite already has.
As Monday CRM is still pretty new, it does not have all the features that are necessary for a CRM tool. A lot of users say it is complex to start especially when it comes to make the mobile application work for their business.
Key Features of Monday CRM:
- CRM sales dashboard
- Multiple sales pipelines
- Contact management
- Mass emails
- Activity management
15. Insightly
With Insightly, you can handle your contacts, projects, and pipelines with ease using its cloud-based CRM and project management software. It gives you a full picture of your contacts, including how you have talked to them in the past and any possible sales chances.
You can easily make appointments and set up recurring tasks with Insightly to help others plan projects and events. Insightly also lets you share files and keep track of different versions of them, which makes working together easier and helps everyone see how documents have changed.
Key Features of Insightly:
- Project Management
- Sales Pipeline
- Contact management
- Email marketing
- Integrations
16. ProofHub
ProofHub has both project management tools and team collaboration tools, so it could be a good zoho desk alternative for companies that want to improve their processes and get their teams to work together better. It puts all of your chores, conversations, files, and schedules in single place.
Teams can better handle projects with the help of Gantt charts, time tracking, and visual task boards. Built-in chat and discussion areas make it easy for everyone to talk to each other, so everyone on the team is aware and involved.
Businesses can change ProofHub to fit their needs thanks to its customization choices. The price of the program is also flat, so adding more users does not cost extra.
Key Features of ProofHub:
- Omnichannel capabilities
- Reporting and analytics
- Apps and integrations
- Collaboration tools
- Project templates
17. Leadsquared
LeadSquared CRM is the top alternatives of Zoho for salespeople who need to make quick decisions. It is an all-in-one sales execution tool that helps with digital onboarding, marketing, call centers, operations, and automating field forces.
A mobile CRM lets salespeople keep track of their meetings, tasks, documents, leads, and more while they are on the go. Every move their team members make can be seen by their managers.
It manages leads well and automates sales processes. There is a sales process maker that does not need any code. Users can draw out the best ways to handle sales for various goods and teams.
Key Features of Leadsquared:
- Mobile CRM manage tasks
- Efficient lead management
- Out of the box integration
- Ready to use reports
- No-code sales process builder
18. Copper
Copper is among the best Zoho CRM alternatives that is easy for startups to use that need to keep track of more sales leads and get to know their current customers better but do not have time to learn new tools or do the same daily works over and over again.
This zoho mail alternatives is great for managing project tools and talking to each other quickly. You may divide large tasks into small chunks by using tasks and subtasks. Teams that are good at managing resources and projects can be given time and work.
Key Features of Copper:
- Sales pipeline management.
- Integration with key business apps.
- Revenue tracking.
- AI and machine learning.
- Data collection and management.
19. nTask
nTask is a good zoho social alternatives, and it is free. This software is smart for managing tasks and projects because it has features that are easy to use. nTask’s features help with planning projects, managing resources, keeping track of tasks that depend on each other, and making financial reports.
This CRM tool makes it easy to keep track of new project resources and talk to each other. One good thing is that there are kanban boards for watchers to use. List, grid, and calendar views can help you understand tasks better.
Key Features of nTask:
- Accountability and transparency
- Meeting management
- Issue tracking
- Plan and coordinate activities
- Time tracking
20. TeamWave
TeamWave is one of the top Zoho alternatives for small businesses that has everything you need. On a single app, businesses can handle marketing, sales, teams, and clients. TeamWave is one of the best options for small businesses.
It is easy to use and has a lot of useful features that do not cost a lot of money. This lets you see all of your deals at all times and in all stages. All kinds of businesses can now afford TeamWave’s great project management software that comes with a built-in CRM.
Key Features of TeamWave:
- Visual sales pipelines
- Customize your CRM
- Time tracking
- Team calender
- Contact management
21. Capsule
Capsule is an online zoho books alternative that is better and easier to use than its zoho competitors. It may assist you in making your CRM tasks simpler. Capsule lets you automate chores, look at sales analytics.
You can get a better sense of your sales pipeline, and make and keep track of contacts. Integration syncing makes it easier to enter information when you load your contacts into capsule. With Capsule’s sales flow tools, it also cuts down on lost sales.
You can also enjoy ongoing sales opportunities with a visual sales flow and change the way you sell. You can take more of your daily tasks off your hands with Capsule. You can even combine automation workflows with this platform.
Key Features of Capsule:
- Contact management
- Email marketing tools
- Sales pipelines
- Workflow automation
- Integrations
22. Nutshell
Are you a business-to-business team that does not make enough deals? That can be different with Nutshell’s CRM, marketing, and sales tools. You can use zoho notebook alternative to make your sales and marketing work better and add more forms.
A mobile app development company suggested to use CRM for businesses. You can easily automate your sales pipelines with automated drip sequences, one-click integrations, and pipeline improvements that happen on their own. On the dashboard, you can also keep an eye on KPIs like performance, closed deals, quotas, and more to manage sales success.
Key Features of Nutshell:
- Automate sales pipelines
- Better understanding of campaigns
- Contact management
- Analytics and reporting
- Email marketing
23. Less Annoying
Less Annoying is the perfect example of a simple CRM because it is designed to be quick and cheap to use. Many firms are going to this platform, even though it only has 0.1% of the CRM market. This is because of a number of things.
First, LACRM is very simple to use, which is why it has such a high adoption rate compared to other options. LACRM is also a smart choice for new businesses because it offers a management system that keeps the sales process organized without the need for professional installation.
Key Features of Less Annoying:
- Contact management
- Reporting
- Calender and event scheduling
- Easy to use interface
- High adoption rates
24. Microsoft Dynamics 365
One of the best Zoho alternatives on the market is Microsoft Dynamics, just like Salesforce. The platform is a good choice for any business because it comes with a suite of tools that are already built in.
Microsoft Dynamics 365 has a number of business apps that may be applied with CRM. These apps can be utilized independently or jointly to reach your objectives, and you may try them out for free.
For example, budgeting, ERP, email, and productivity, and a lot of other products that can be added on top of it. The platform has grown thanks to recent and ongoing purchases by Microsoft, and it should continue to do so.
Key Features of Microsoft Dynamics 265:
- Connection to Linkedin Sales Navigator
- Integration with microsoft ecosystem
- Customization
- User friendly tools
- Omnichannel customer support
25. Creatio CRM
Creatio is one of the top zoho one alternatives that streamlines the service, marketing, and sales processes. This choice is good for companies with complicated needs and a team of people who can handle them because it can be changed in many ways and has cool features like a visual process builder.
It is a full set of mobile tools for keeping track of customers, accounts, and orders. Also included are customer service, sales possibilities, marketing to customers, and more. It is simple to promote because it has the best email marketing functions and works well as a sales force management tool.
Key Features of Creatio CRM:
- Contact management
- Pipeline management
- Lead management
- Workflow automation
- Campaign management
Final Thoughts
Finally, the choice of which CRM is best for you depends on the needs of your business from the above Zoho alternatives. For example, cloud-hosted CRMs are better than on-premises systems because they can be accessed from anywhere and are much easier and faster to set up.
CRMs with longer free demos and free cloud-based services may be the best choice for small businesses and new businesses. All CRMs have basic features, but some do a better task of filling certain needs than others.
The right fit for a business can be found by knowing its needs, such as the level of data and analytics it needs, its budget, and its ability to be customized.
Frequently Asked Questions!
1. What is Zoho CRM?
Zoho CRM is CRM software that helps companies handle their marketing, sales, and customer service. Plus, it helps companies get to know their customers better.
2. How Much Does Zoho CRM Cost?
This is the free version of Zoho CRM that you can use. But if you want to use the more advanced features, you have to pick one of the 5 Zoho CRM price plans, which range from $0 to $52.
3. How Many Records Can Zoho CRM Handle?
In Zoho CRM’s Standard version, you can add up to 100,000 records across all modules. In higher zoho crm editions, you can add as many records as you want.
4. How Many Users Can Use Free Zoho CRM?
It is great for your home business because it lets you have three free users and has all the important things you need, like leads, papers, and mobile apps.
5. What is the Main Role of CRM?
Supply chain managers make sure that things get from suppliers to customers smoothly. To make sure shipments arrive on time and at a lower cost, they choose the best shipping paths, work with logistics providers, and keep track of shipments.
6. Is Zoho an ERP or CRM?
Zoho offers a variety of software for various company needs. One item in its collection of web-based business solutions is CRM.
7. Is It Hard to Migrate Data From Zoho to a New CRM?
To facilitate a smooth data transfer, the majority of Zoho substitutes provide import tools and migration services. To make sure a seamless transition, some even offer specialized help.
